We turn conversations into...

UPLevel is about powerfully curating two things: exceptional conversations and highly effective connections that deliver results for our clients. Trusted partners for customer care, intake, sales and help desk support through our award-winning culture and multi-channel contact management.
300%
growth
since 2005

We are a new standard of service.
What sets us apart?

We back up our reputation for outstanding customer service with consistently high NPS and audit scores

Industry leading technology supporting our staff and clients

Robust training and coaching programs designed to focus on comprehension, compassion, and brand awareness

Clients maintain direct access to UPLevel support and leadership throughout the relationship

Ready to UPLevel your business?
Request your free proposal today.

You care about your business - and it’s important to gather all the information you need to feel confident in your decision to outsource. Our goal is to build long term partnerships based on trust and integrity, starting with a proposal that will show you exactly how we think UPLevel can help augment your bottom line.

UPLevel has been nominated to
Canada’s
10 Most Admired Cultures
Our Corporate Culture

UPLevel is known as The Surprise in the Industry. Clients affirm UPLevel has integrity, character, treats each person with respect, and enjoys a daily goal of surprising our clients with best in class performance and better service than they imagined for themselves and their customers.

Creating a trusted work family with a clear purpose and passion has set us apart since 1970. UPLevel is committed to innovative leadership and the utmost care for our team. Our clients reap the benefits of partnering with a company that knows happy, valued people provide better results.

UPLevel’s culture of caring has earned us awards and more importantly, earned us trust across many industries. Our mission statement and values are so much more than simply words on a poster on the wall – they are an intentionally chosen path. We live them every day, one conversation at a time. We measure our decisions and plan our strategies against them to ensure we deliver on our promise of performance excellence and extraordinary value.

Ready to UPLevel
Your Business?
23
languages
spoken at UPLevel
3
locations
in North America
300+
clients
served by UPLevel
50+
years
in business
Explore Careers @ UPLevel.
Join Our Team

Our company’s success and longevity is thanks to our phenomenal work family and the culture of caring they uphold every day. We are passionate about nurturing our team and giving each employee the opportunity to shine. We welcome and embrace individual differences and recognize their importance in building strong, long lasting relationships and a robust and welcoming culture.

Find out what career opportunities are available at UPLevel.

Trusted by some of the best companies in North America
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Hear what our great
clients say

Our core values are at the heart of all that we do. They are integrated into our daily work lives and help us to remember our clients always come first.

"UPLevel quickly earned our trust and respect as a partner who provides excellent results, transparency, protects our brand and works extremely well as a seamless extension of our team. We’re very pleased with the results and relationship and highly recommend them to others."

Nissan Canada

“UPLevel’s professionalism and helpfulness has been exceptional, with everyone at UPLevel always ready and willing to jump in and assist wherever possible. UPLevel’s standard for service excellence has been outstanding.”

Coast Capital Savings Federal Credit Union

“UPLevel creates an excellent member experience handling all of our virtual visitors with care and professionalism. UPLevel treats our members like their own - promoting our brand and helping us create a culture that differentiates us and creates loyalty. We recommend UPLevel to any Credit Union - their call center support is truly exceptional.”

The Energy Credit Union Limited

“I highly recommend UPLevel - they are highly responsive, they understand the art of recoveries and they outperform their peers - at the same time as avoiding any complaints. They always go the extra mile as a true partner.”

Reliance Home Comfort

“Voyageur has had a successful, trusted, partnership with UPLevel for decades. UPLevel has been the right fit for Voyageur through each stage of our growth. We find them to be highly effective and consistently deliver on both recoveries and customer experience. We trust UPLevel as an extension of our brand and we feel protected by UPLevel.”

Voyageur Transportation

“UPLevel has been extremely professional, accommodating, flexible, friendly and willing to meet our needs.”

FirstOntario Credit Union

“Very easy to use and easy too, for staff who haven’t been in lending for long.”

Northern Credit Union

“UPLevel has been extremely professional, accommodating, flexible, friendly and willing to meet our needs.”

FirstOntario Credit Union

“Voyageur has had a successful, trusted, partnership with UPLevel for decades. UPLevel has been the right fit for Voyageur through each stage of our growth. We find them to be highly effective and consistently deliver on both recoveries and customer experience. We trust UPLevel as an extension of our brand and we feel protected by UPLevel.”

Voyageur Transportation

“Your genuine desire to treat our members with integrity and respect makes UPLevel a true Brand Partner.”

Meridian Credit Union

“UPLevel has been extremely professional, accommodating, flexible, friendly and willing to meet our needs.”

FirstOntario Credit Union

“I’ve had the opportunity to work with and get to know the leadership and business model at UPLevel. They have a world class culture that inspires people, growth and performance. Behind every word is action and results designed to drive their clients’ success.”

Cameron Herold, Founder COO Alliance, Author of Meetings Suck

“The transition was so successful I moved my entire C suite to UPLevel Front Desk last year. The result has been hours of freedom, less interruption, more focus on driving results and growth.”

Centuria Natural Foods

"UPLevel has demonstrated excellent performance and we have enjoyed an effortless and rewarding business relationship with this company. We have received no complaints which means low reputational risk and no administrative time on complaint handling. The collectors at UPLevel are highly tenured and skilled staff with extensive experience with collections."

The Corporation of the County of Perth

“I’ve had the opportunity to work with and get to know the leadership and business model at UPLevel. They have a world class culture that inspires people, growth and performance. Behind every word is action and results designed to drive their clients’ success.”

Cameron Herold, Founder COO Alliance, Author of Meetings Suck

"It has been a pleasure working with your incredible team members over the years who excel at what they do and provide outstanding service and support to us. Wishing you many more years of continued success!"

Sun Life Financial

“Working with UPLevel is seamless, fun, and a fantastic decision for my business. We get amazing results from top notch people. They don’t feel like a remote team, they are your team. Don’t hesitate to work with UPLevel.”

Modern Law

“Using UPLevel with our loans origination software has been very easy and user friendly. The entire staff at UPLevel have been delightful to deal with. They have been very informative, helpful, courteous and are very proactive in getting our needs met. UPLevel has added value to our loans origination system immensely.”

G&F Financial Group

“Everything they have done for us, I can’t express my thoughts and appreciation. They do wonderful work and they’re wonderful people to deal with.”

ACC Farmer’s Financial

“Working with UPLevel is seamless, fun, and a fantastic decision for my business. We get amazing results from top notch people. They don’t feel like a remote team, they are your team. Don’t hesitate to work with UPLevel.”

Modern Law

“UPLevel has been extremely professional, accommodating, flexible, friendly and willing to meet our needs.”

FirstOntario Credit Union

"Meridian CU has proudly partnered with the team at UPLevel for more than a decade now! The team at UPLevel is fantastic to work with and has always provided great support… we truly value the relationship we have with UPLevel and the strong core values that our organizations share in treating individuals with respect."

Meridian Credit Union

“As a founder and CEO of three national companies, two ranked on the INC 500 list of America’s Fastest Growing Private Companies, and business advisor to leading companies, I have worked with many successful CEO’s. In working closely with Tracey since 2009, I can confidently say she is a rare leader that is in a league of her own, with the rare ability to create dramatic and consistent growth, ever increasing quality for her clients, and building a company culture second to none.”

Scott Hallman, Founder & CEO

“They exemplify everything that a partner brings to the table. The team led by Tracey Ivanyshyn are true professionals who provide exceptional service. Tracey and her team treat our clients as if they were their own and provide a seamless service.”

Alterna Savings & Credit Union

"UPLevel has been an important part of our Member Experience for a few years now and we are very pleased with the way they treat our Members like their own. The team at UPLevel is professional and takes the time to listen to our members, and have developed an excellent rapport with them - they are an extension to our family."

The Energy Credit Union

“They exemplify everything that a partner brings to the table. The team led by Tracey Ivanyshyn are true professionals who provide exceptional service. Tracey and her team treat our clients as if they were their own and provide a seamless service.”

Alterna Savings & Credit Union

"Big Life Journal has been working with the UPLevel team since 2019. I'm always blown away by how fast the team learns and gets up to speed. All team members are incredibly responsive, patient, and attentive to details. Thank you so much for being our extended team, we are so lucky we found you!"

Big Life Journal

“Working with UPLevel is seamless, fun, and a fantastic decision for my business. We get amazing results from top notch people. They don’t feel like a remote team, they are your team. Don’t hesitate to work with UPLevel.”

Modern Law

“They exemplify everything that a partner brings to the table. The team led by Tracey Ivanyshyn are true professionals who provide exceptional service. Tracey and her team treat our clients as if they were their own and provide a seamless service.”

Alterna Savings & Credit Union

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JENNIFER
CEO | Client-First

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JENNIFER
CEO | Client-First