We turn conversations into...
Delivering A Unique Combination of Solutions
Customer Care
We understand the importance of protecting your brand and reputation. Our seamless onboarding process, specialized team and industry leading technology combine to create an outstanding customer experience - inspiring loyalty, trust and confidence from your customers. We’re happy to customize a solution that suits your needs for trusted, on-brand remote customer care and support.
Member Care
Our fully customizable solutions are designed to reduce risk, increase efficiency and returns, and complement administrative processes for our clients. From help desk support to multi-channel member care to insurance document processing, we can help co-create an innovative and responsive member experience.
Financial Care
Our specialized recovery teams deliver outstanding results and record-high audit scores while treating every customer with dignity, respect and compassion. We maintain consistently high security and NPS audit scores while protecting our clients’ brand and reputation at all stages of the recovery life cycle.
Growth Care
We help our clients' businesses grow through inbound and outbound sales support, targeted recruiting campaigns, effective training, and facilitation of virtual events. Your growth priorities are our priorities.
We are a new standard of service.
What sets us apart?
We back up our reputation for outstanding customer service with consistently high NPS and audit scores
Industry leading technology supporting our staff and clients
Robust training and coaching programs designed to focus on comprehension, compassion, and brand awareness
Clients maintain direct access to UPLevel support and leadership throughout the relationship
Ready to UPLevel your business?
Request your free proposal today.
You care about your business - and it’s important to gather all the information you need to feel confident in your decision to outsource. Our goal is to build long term partnerships based on trust and integrity, starting with a proposal that will show you exactly how we think UPLevel can help augment your bottom line.
Canada’s
10 Most Admired Cultures
Our Corporate Culture
UPLevel is known as The Surprise in the Industry. Clients affirm UPLevel has integrity, character, treats each person with respect, and enjoys a daily goal of surprising our clients with best in class performance and better service than they imagined for themselves and their customers.
Creating a trusted work family with a clear purpose and passion has set us apart since 1970. UPLevel is committed to innovative leadership and the utmost care for our team. Our clients reap the benefits of partnering with a company that knows happy, valued people provide better results.
UPLevel’s culture of caring has earned us awards and more importantly, earned us trust across many industries. Our mission statement and values are so much more than simply words on a poster on the wall – they are an intentionally chosen path. We live them every day, one conversation at a time. We measure our decisions and plan our strategies against them to ensure we deliver on our promise of performance excellence and extraordinary value.
Ready to UPLevel
Your Business?
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Explore Careers @ UPLevel.
Join Our Team
Our company’s success and longevity is thanks to our phenomenal work family and the culture of caring they uphold every day. We are passionate about nurturing our team and giving each employee the opportunity to shine. We welcome and embrace individual differences and recognize their importance in building strong, long lasting relationships and a robust and welcoming culture.
Hear what our great
clients say
Our core values are at the heart of all that we do. They are integrated into our daily work lives and help us to remember our clients always come first.