UPLevel successfully provides first party Customer Support programs to clients across many industries, including:
colleges & universities
Superior Net Promoter (Customer Experience) Scores have allowed clients to measure the positive experience their customers have had with UPLevel representatives. UPLevel consistently maintains the highest customer experience results on record for several clients.
We offer exceptional customer care
Jointly established goals for resolution are set and consistently met and exceeded to demonstrate UPLevel’s value as an ongoing partner.
Brand ambassador inquiries
Front desk reception
Overflow/peak calling support
Customer care services include:
As a full service contact center, UPLevel supports many clients by providing remote front desk reception and after hours and overflow/peak calling support that is totally aligned to the client’s brand and expected outcomes at all times.
UPLevel has supported clients for many years creating the ultimate experience for their customers by providing 100% live answer availability during their regular business hours, during team absences and during periods of spiked call volumes, relationship building through inquiry handling, upselling and cross-selling.
Front Desk solutions are completely customizable and can include:
Warm Welcome Reception
Overflow & Peak Calling Support
Credit Card Winback Campaigns
UPLevel seamlessly delivers knowledgeable, effective and prompt help desk support remotely on your behalf while you focus on your core business. Help desk solutions are fully customizable to suit your specific business needs. Our team takes the time to listen and truly understand user concerns, and triage and escalate them according to required expertise and urgency.
UPLevel Help Desk is a robust and flexible extension of your team, handling support calls and contacts ensuring that your users are in great hands.
Here’s how we support your customers and your team:
Password resets and user support
Online banking support
Account balance and status inquiries
New member web orientation
Tier 1 support and ticket triage
Front line user communication
Outage monitoring and escalation
23 languages available to assist new users
Engaged Intake is a process designed specifically for law firms and built on proven results. Research shows that knowledgeable, dedicated focus and proven methodologies can create a huge impact on the number of intake calls that transform non-billable hours into happy, long term clients for your firm.
Customized for your law firm, Engaged Intake elevates your intake process to next level and saves time, money, and energy for your core team. We are a true extension of your professional team that delivers a customized response-based intake for your potential clients. Just like you and your team, we treat every call as a critical potential client and ensure that each opportunity is used to convert your leads into clients.
Our strength and niche is that we are excellent building relationships on all channels, creating a feeling of warmth, confidence and capability. We prepare a detailed, concise summary to provide all the information needed to have the most efficient and effective face to face to launch your new client relationship. Clients tell us this shaves hours off their already busy schedules, freeing up time for more billable hours or less time at their desks.
“We could not have gotten our start, grown our business and continued to exceed our customer expectations without UPLevel. They have been our secret competitive advantage, since we launched our first product. With their existing customer service infrastructure, we appear like an eight figure company to our customers. They go above and beyond every day – our customers love them – they’ve helped us create customers for life and build our brand. Responsive, highly effective, positive, innovative. I highly recommend the team at UPLevel for customer support.”
“As a founder and CEO of three national companies, two ranked on the INC 500 list of America’s Fastest Growing Private Companies, and business advisor to leading companies, I have worked with many successful CEO’s. In working closely with Tracey since 2009, I can confidently say she is a rare leader that is in a league of her own, with the rare ability to create dramatic and consistent growth, ever increasing quality for her clients, and building a company culture second to none.”
“I’ve had the opportunity to work with and get to know the leadership and business model at UPLevel. They have a world class culture that inspires people, growth and performance. Behind every word is action and results designed to drive their clients’ success.”
“The transition was so successful I moved my entire C suite to UPLevel Front Desk last year. The result has been hours of freedom, less interruption, more focus on driving results and growth.”
“Working with UPLevel is seamless, fun, and a fantastic decision for my business. We get amazing results from top notch people. They don’t feel like a remote team, they are your team. Don’t hesitate to work with UPLevel.”
“UPLevel’s professionalism and helpfulness has been exceptional, with everyone at UPLevel always ready and willing to jump in and assist wherever possible. UPLevel’s standard for service excellence has been outstanding.”
“Ongoing Operations decided to use UPLevel to provide our first tier client support. We have been thrilled with the amazing job they have done taking over a critical function, communicating effectively with clients, following procedures, and helping us architect a great experience for our clients. Their ability to learn our systems (technology and process), friendliness, and professionalism ensure that our clients get timely technical support with great communication every step of the way!”