UPLevel specializes in contact center solutions across North America in 23 different languages, including English and French.
UPLevel has been a strong and stable industry leader for over 50 years and we’re proud of our evolution as a company.
We have been named to the Profit 200 List of Canada’s Fastest Growing Companies, shortlisted for Canada’s Top 100 Employers, and twice nominated for Canada’s 10 Most Admired Corporate Cultures.
UPLevel’s solutions are completely customizable – we’re a true brand partner who will treat your customers like our own, operating as a trusted extension of your team. We have the proven experience, award winning culture and technical infrastructure to deliver a customer experience second to none.
Our Mission & Corporate Values
UPLevel’s culture of caring has earned us awards and more importantly, earned us trust across many industries.
Our mission statement and values are so much more than simply words on the wall – they are an intentionally chosen path. We live them every day, one conversation at a time.
We measure our decisions and plan our strategies against them to ensure we deliver on our promise of performance excellence and extraordinary value.
On the Wow Side
One Conversation at a Time
Trust & Integrity
Potential & Purpose
Vision & Precision
To shape and lead our industry by inspiring new standards of integrity, trust and performance while protecting your brand and reputation
... one conversation at a time
Recognition & Awards
Recognized for outstanding growth, innovation, and culture, UPLevel has earned many awards and nominations, including:
We offer exceptional customer care
UPLevel has created solid solutions to support our clients' brand, inspire loyalty, and enhance opportunities to serve and build relationships with their customers.
Proven track record
Decades of proven track record creates unrivaled customer experiences. We celebrated 50 years of business in 2020!
High staff tenure
Average staff tenure of 9 years at UPLevel ensures your remote team is experienced, effective, customer friendly and committed to excellence.
High level of support
We’re capable and compassionate – from efficient and on-brand support to compassionate conversations with people in meaningful or demanding moments, we can handle the scope of communications you encounter today.
We care more than anyone else we know. We will do our very best for you every single day. It’s as simple and as critical as that.
Careers at UPLevel
We are passionate about re-defining work for good
UPLevel takes great pride in creating and sustaining an inclusive environment supported by a rich culture built on trust, integrity, positivity, team work, and respect. If it sounds like UPLevel might be the work family for you, we would love to hear from you!
As part of the 100% Human at Work initiative, we believe in the five elements of a human-centered organization:
Nominated twice for Canada’s 10 Most Admired Corporate Cultures
Named as one of Canada’s Fastest Growing Companies
Shortlisted for Canada’s Top 100 Employers
UPLevel believes in a balanced approach to business, and is therefore committed to providing assistance to the wider community in ways that will uplift and enhance.
At UPLevel, we welcome and embrace individual differences and recognize their importance in building strong, long lasting relationships and a robust and welcoming culture.
We are an equal opportunity employer and enjoy an inclusive culture free from any type of discrimination.