We are your agile, forward thinking partner, operating as a trusted extension of your team.

We are known as The Surprise in the Industry. Clients affirm UPLevel has integrity and character and treats each person with respect. We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers – one conversation at a time.
23
languages
spoken at UPLevel
3
location
in North America
300+
clients
served by UPLevel
50+
years
in business

UPLevel specializes in contact center solutions across North America in 23 different languages, including English and French.

UPLevel has been a strong and stable industry leader for over 50 years and we’re proud of our evolution as a company.

We have been named to the Profit 200 List of Canada’s Fastest Growing Companies, shortlisted for Canada’s Top 100 Employers, and twice nominated for Canada’s 10 Most Admired Corporate Cultures.

UPLevel’s solutions are completely customizable – we’re a true brand partner who will treat your customers like our own, operating as a trusted extension of your team. We have the proven experience, award winning culture and technical infrastructure to deliver a customer experience second to none.

Our Mission & Corporate Values

UPLevel’s culture of caring has earned us awards and more importantly, earned us trust across many industries.

Our mission statement and values are so much more than simply words on the wall – they are an intentionally chosen path. We live them every day, one conversation at a time.

We measure our decisions and plan our strategies against them to ensure we deliver on our promise of performance excellence and extraordinary value.

core values
care values
Deliver Excellence & Extraordinary Value
Take a Walk
On the Wow Side
1
Serve with Joy, Passion & Compassion
One Dream, One Team,
One Conversation at a Time
2
Embody
Trust & Integrity
Got Your Back
#sincerity
3
Drive Innovative & Targeted Growth
Don't Just Fly...
Soar!
4
Thrive to Our Fullest
Potential & Purpose
Better WE,
Better ME
5
Execute with
Vision & Precision
Conceive. Believe.
Achieve.
6
mission statement

To shape and lead our industry by inspiring new standards of integrity, trust and performance while protecting your brand and reputation

... one conversation at a time

Recognition & Awards

Recognized for outstanding growth, innovation, and culture, UPLevel has earned many awards and nominations, including:

Profit 200 List of Canada’s Fastest Growing Companies
Chamber of Commerce Business Excellence Awards
Canada’s Top 10 Most Admired Corporate Cultures
Canada’s Top 100 Employers
Family Enterprise of the Year
Accredited Evolved Enterprise
Female Founder Collective
Female Entrepreneur of the Year

Message from the President

UPLevel is all about great people and exceptional conversations.  We create trusted, masterful customer experiences for our clients.

We're in a position to deliver two things the world needs most right now.  Certainty & Connection.  It may be through every day conversations, but is far from ordinary.

We find and nurture the best people based on intelligence, empathy and agility. The best ambassadors for your brand who deliver measurable outcomes that exceed expectations.

We love what we do - one conversation at a time.  We've been in business for 50 years - and are evolving as we continue to navigate the exciting next chapters as a trusted extension of your team.

Tracey Ivanyshyn, President & CEO of UPLevel

We offer exceptional customer care

UPLevel has created solid solutions to support our clients'  brand, inspire loyalty, and enhance opportunities to serve and build relationships with their customers.

Proven track record

Decades of proven track record creates unrivaled customer experiences. We celebrated 50 years of business in 2020!

High staff tenure

Average staff tenure of 9 years at UPLevel ensures your remote team is experienced, effective, customer friendly and committed to excellence.

High level of support

We’re capable and compassionate – from efficient and on-brand support to compassionate conversations with people in meaningful or demanding moments, we can handle the scope of communications you encounter today.

We care

We care more than anyone else we know. We will do our very best for you every single day.  It’s as simple and as critical as that.

Careers at UPLevel

We are passionate about re-defining work for good

UPLevel takes great pride in creating and sustaining an inclusive environment supported by a rich culture built on trust, integrity, positivity, team work, and respect. If it sounds like UPLevel might be the work family for you, we would love to hear from you!

As part of the 100% Human at Work initiative, we believe in the five elements of a human-centered organization:

Equality

Belonging

Respect

Purpose

Growth

Accolades

Nominated twice for Canada’s 10 Most Admired Corporate Cultures

Named as one of Canada’s Fastest Growing Companies

Shortlisted for Canada’s Top 100 Employers

Social Responsibility

UPLevel believes in a balanced approach to business, and is therefore committed to providing assistance to the wider community in ways that will uplift and enhance.

Diversity

At UPLevel, we welcome and embrace individual differences and recognize their importance in building strong, long lasting relationships and a robust and welcoming culture.

Equal Opportunity

We are an equal opportunity employer and enjoy an inclusive culture free from any type of discrimination.