UPLevel provides outreach calling programs based on your ideal campaign design, and also strategizes Customer Experience Surveys to effectively enhance brand awareness and customer engagement, drive growth strategies and decisions, obtain relevant customer insights, and identify customer experience trends and opportunities.
Outreach Calling Programs
UPLevel is happy to work with clients to provide Outbound Lead and Customer Outreach Programs based on their ideal campaign design.
Keeping the database updated
Data scrub of lead contact records to obtain updated contact information, driving more live contacts and updating your files at the same time.
Highly effective Targeted contacts
Through a dedicated and branded toll free number, contact an identified segment of the lead database. For example, campaigns can target certain geographical areas, or customers with a high probability of repeat business, or any combination of demographics.
A warm personal touchpoint
While in contact with the lead, promote the client’s brand and create a warm personal touchpoint, augmenting loyalty and brand recognition.
Objectives of the outreach programs can be tailored to each client’s needs and preferences:
New customer welcome
Cross sell products and promotions
Walk the customer through online payments or appointment booking over the phone
Referral programs or other promotions in line with current marketing strategies
Obtain customer consent to subscribe them to newsletters, podcasts or social media
Other customized contact opportunities
Customer Experience Surveys
UPLevel works with clients to augment their existing Customer Experience Survey strategies to effectively enhance brand awareness and customer engagement, drive growth strategies and decisions, obtain relevant customer insights, and identify customer experience trends and opportunities.
Surveys can be triggered by:
This solution can include:
Custom collaborative review and design of surveys; fully customizable in both length and content to ensure a perfect match for your brand
Results are maintained on our secure network and transmitted to you via the secure method of your choice to protect customer data
Blended contact methodology can include telephone, email and/or SMS delivery
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